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30-DAY MONEY BACK GUARANTEE| Enjoy Stress Free Shopping.

FAQ

Q.  How do I contact customer service?

AYou can use the chat function at the bottom right hand corner below to contact us. For more personalized support, you can also request an email reply from our Customer Service team by clicking the "Contact Us" button at the bottom of this page.

Q.  Does DG Kicks offer money back guarantee? 

A. We stand by all merchandize sold in our online and local stores. You have a full 30 days risk free shopping experience you can take to the bank. Yep! For 30 days you can return purchases you make if you change your mind. Please provide proof of purchase if you are making a return. 

Q. Where does DG Kicks ship to?

A. We currently ship worldwide. You may however experience longer delivery times when shipping to outside of the following countries US, Canada, UK, New Zealand and Australia. France, Russia, Chile, Germany, Belgium, Indonesia, Singapore, Hong Kong, Brazil, China, Japan, Malaysia, Canada, Italy, Lebanon, South Korea, New Zealand, Spain, Barbados, Kuwait, Netherlands, Switzerland, India, Hawaii, Beijing, Saudi Arabia, Sweden, Norway, Ireland, Qatar, Ukraine, Portugal, Taiwan, Israel, Austria, Slovenia, Denmark, Argentina, Hungary, Greece, Croatia, Uruguay, Romania, Belize, Kazakhstan, Armenia, Belarus.

Q. My order came damaged. What should I do next?

A. This is unlike us. And we apologize you received a damaged product. But not to worry, we are just one email away. Please email our friendly customer service at experience@dgkicks.com, within 30 days of receiving your order. Please include “Exchange Request” in the subject line. In addition, please include the following in the body of the email:

  • Your name
  • Order number,
  • Product name and the part that arrived damaged
  • A brief description of the damage.
  • Photo or video of the damage
Q: I'm missing one or more items. What should I do next?
A: This rarely happens. But if you ever experience this, please email customer service at experience@dgkicks.com, within 10 days of receiving your order. Please include “Missing item” in the subject line. In addition, please include the following in the body of the email:
  • Your name
  • Order number,
  • Missing product from your order
Q: Where can I check my order status ?

A: When your order has been shipped, you will receive a shipping confirmation email that contains the shipping details and a tracking number. You can also log into your account to check your order status. 

Q: How do I make a return ?

A Please email us at experience@dgkicks.com, with your order number and the products you'd like to exchange or return. Include "Exchange Request" or “Return Request” in the subject line and we'll take care of the rest. We only replace items if they are defective or damaged.

Q: How long does it take to process a refund

A. All return, refunds, and exchanges are processed within approximately 7-10 days upon arrival at our store.